Term and Conditions

By accessing aurorasjewels.com and placing an order, you agree to these terms in full. Please read them carefully before making a purchase.

1. General Terms

1.1 Website Use

Our website is designed for discerning jewelry enthusiasts who appreciate fine craftsmanship in precious metals. You agree to use our site for lawful purposes only and not to:

• Reproduce, duplicate, or copy any content without our express permission
• Use the site in any way that may damage or impair its functionality
• Engage in any fraudulent activity related to purchases

1.2 Account Responsibility

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

2. Products and Services

2.1 Product Descriptions

We take great care in presenting our platinum, rose gold, and yellow gold jewelry collections with accurate descriptions and images. However, please note:

• Colors may vary slightly due to monitor settings
• All weights and measurements are approximate
• Some items may have slight variations as they are handcrafted

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

2.3 Customization

Customized or altered jewelry (including resizing) cannot be returned unless defective, due to the personal nature of these items.

3. Orders and Payments

3.1 Order Process

Each jewelry piece undergoes careful inspection before shipment. By placing an order, you:

• Agree to provide accurate and complete information
• Confirm you are authorized to use the payment method
• Accept that your order represents an offer to purchase which we may accept or decline

3.2 Payment Methods

We accept the following payment methods for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in US dollars and exclude applicable taxes unless otherwise stated. We reserve the right to adjust prices at any time, but changes will not affect confirmed orders.

4. Shipping and Delivery

4.1 Processing Time

Each piece is carefully prepared for shipment. Please allow 1-2 business days for order processing before shipment.

4.2 Shipping Options

We offer two shipping methods to deliver your precious jewelry:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days after shipment

4.3 Delivery Responsibility

Risk of loss passes to you upon delivery. You are responsible for inspecting the package upon arrival and reporting any visible damage immediately.

5. Returns and Exchanges

5.1 Return Policy

We want you to be completely satisfied with your Aurora Jewels purchase. Our return policy reflects the same care we put into our jewelry:

• Returns accepted within 15 days of delivery
• Items must be unused, in original condition with all protective coverings
• Original packaging (including our signature satin-lined jewelry boxes) must be included
• All tags and certificates must be present
• Proof of purchase required

5.2 Non-Returnable Items

For hygiene reasons and due to their custom nature, we cannot accept returns on:

• Earrings (unless defective)
• Any jewelry that has been altered, resized, or customized after purchase

5.3 Return Process

To initiate a return:

1. Contact us within 15 days of delivery at [email protected] with your order number
2. Complete our Return Request Form
3. Wait for approval from our Jewelry Concierge team (response within 24 hours)
4. Package the item securely in its original packaging
5. Ship to our returns address using a trackable service

5.4 Refunds

Refunds will be processed within 3-5 business days after we receive and inspect your return:

• Issued to the original payment method
• Bank processing may take additional 5-10 business days
• Original shipping fees are non-refundable unless the return is due to our error

5.5 Exchanges

For exchanges:

• We will ship your new item once the original is received and approved
• Price differences will be charged or refunded as applicable
• Standard shipping fees apply to exchanged items

5.6 Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable jewelry pieces.

5.7 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for expedited return and replacement at no cost to you.

6. Intellectual Property

All content on this website, including images, designs, logos, and product descriptions, is the property of Aurora Jewels Store and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Limitation of Liability

Aurora Jewels Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products. Our total liability for any claim related to your purchase shall not exceed the purchase price of the item in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the State of [Insert State], without regard to its conflict of law provisions.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the site after changes constitutes acceptance of the modified terms.

10. Contact Information

For questions about these Terms and Conditions or any other inquiries, please contact our Jewelry Concierge team:

Aurora Jewels Store
1695 Lee Avenue
Camden, US 08104
Email: [email protected]