At Aurora Jewels Store, we understand that the journey of our exquisite jewelry doesn’t end when it leaves our workshop. That’s why we’ve crafted shipping and returns policies that reflect the same care and attention to detail we put into our platinum, rose gold, and yellow gold collections.

Shipping Information

Order Processing

Each piece is carefully inspected before shipment. Please allow 1-2 business days for order processing.

Shipping Options

We offer two shipping methods to deliver your precious jewelry:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 business days after shipment
  • Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days after shipment

Note: We currently ship worldwide, excluding some Asian countries and remote areas. Please contact our Jewelry Concierge team if you’re unsure about delivery to your location.

Returns & Exchanges

Should any piece not meet your expectations, our straightforward returns process mirrors the elegance and simplicity of our handcrafted designs.

Eligibility

We gladly accept returns and exchanges within 15 days of delivery for most items. To be eligible:

  • Items must be unused, in original condition with all protective coverings
  • Original packaging (including our signature satin-lined jewelry boxes) must be included
  • All tags and certificates must be present
  • Proof of purchase or order number must be provided

Non-Returnable Items

For hygiene reasons and due to their custom nature, we cannot accept returns on:

  • Earrings (unless defective)
  • Any jewelry that has been altered, resized, or customized after purchase

Return Process

Follow these steps to return your Aurora Jewels Store purchase:

  1. Contact Us within 15 days of delivery at [email protected] with your order number
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – Our Jewelry Concierge team will respond within 24 hours
  4. Package Securely – Use original packaging with all protective materials
  5. Ship Your Return – Send to our Camden address using a trackable service

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Aurora Jewels Store Concierge,

I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]).

Item(s) for return/exchange:

  • [Product Name] (e.g., Rose Gold Bracelet)
  • [Reason for return/exchange]

Preferred resolution:

  • [ ] Refund to original payment method
  • [ ] Exchange for [specific product if known]
  • [ ] Store credit

I confirm the item(s) are in original condition with all packaging and tags.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

  • We will ship your new item once the original is received and approved
  • Price differences will be charged or refunded as applicable
  • Standard shipping fees apply to exchanged items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable jewelry pieces.

Our return address:
Aurora Jewels Store Returns
1695 Lee Avenue
Camden, US 08104

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for expedited return and replacement at no cost to you.

At Aurora Jewels Store, your satisfaction is as precious to us as the metals we work with. Should you have any questions about our returns process, our Jewelry Concierge team is available to assist you with the same attention to detail we apply to our platinum and gold collections.