At Aurora Jewels Store, we take as much care in ensuring your complete satisfaction as we do in crafting our exquisite platinum, rose gold, and yellow gold jewelry collections. Should any piece not meet your expectations, our straightforward returns process mirrors the elegance and simplicity of our handcrafted designs.

Our Return Policy

We gladly accept returns and exchanges within 15 days of delivery for most of our bracelets and earrings. To be eligible for return:

  • Items must be unused, in their original condition, and returned with all original packaging (including our signature satin-lined jewelry boxes)
  • Items must include all tags, certificates, and protective coverings
  • Proof of purchase or order number must be provided

Non-Returnable Items

For hygiene reasons and due to the custom nature of these pieces, we cannot accept returns on:

  • Earrings (unless defective)
  • Any jewelry that has been altered, resized, or customized after purchase

How to Initiate a Return or Exchange

Follow these simple steps to return your Aurora Jewels Store purchase:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and return request
  2. Complete the Return Request Form (template provided below)
  3. Wait for Approval – Our Jewelry Concierge team will respond within 24 hours with return authorization and instructions
  4. Package Securely – Return items in their original packaging with all protective materials
  5. Ship Your Return – Send your package to our Camden address using a trackable shipping service

Return Request Form Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Aurora Jewels Store Concierge, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number]). Item(s) for return/exchange: – [Product Name] (e.g., Rose Gold Bracelet) – [Reason for return/exchange] Preferred resolution: [ ] Refund to original payment method [ ] Exchange for [specific product if known] [ ] Store credit I confirm the item(s) are in original condition with all packaging and tags. Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Refund Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days may be required for the refund to appear on your statement
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Policy

For exchanges:

  • We will ship your new item once the original is received and approved
  • Price differences will be charged or refunded as applicable
  • Standard shipping fees apply to exchanged items

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable jewelry pieces.

Our return address:

Aurora Jewels Store Returns
1695 Lee Avenue
Camden, US 08104

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for expedited return and replacement at no cost to you.

At Aurora Jewels Store, your satisfaction is as precious to us as the metals we work with. Should you have any questions about our returns process, our Jewelry Concierge team is available to assist you with the same attention to detail we apply to our platinum and gold collections.