Just as we meticulously craft each piece of jewelry, we’ve carefully prepared these answers to ensure your Aurora experience is as seamless as our satin-finished rose gold.

About Our Products

What materials do you use in your jewelry?
All Aurora jewels are crafted from premium materials including lustrous platinum, warm rose gold, and classic yellow gold. Our 18k gold bands start under $100, bringing luxury within reach.
Do you offer custom or engraved pieces?
Yes, we create beautiful custom pieces in our artisan workshop. Please note that custom or engraved items cannot be returned, as they’re made specifically for you.
How do I care for my Aurora jewelry?
Treat your precious pieces with the same care we put into crafting them. Store in our signature satin-lined boxes when not worn, avoid harsh chemicals, and clean gently with a soft cloth.

Ordering & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secured with bank-level encryption for your peace of mind.
Can I modify or cancel my order after placing it?
As we begin processing orders within 1-2 business days, modifications may not always be possible. Please contact us immediately at [email protected] and we’ll do our best to accommodate your request.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account lets you track orders and saves your information for future purchases.

Shipping & Delivery

What are my shipping options?
We offer two refined shipping solutions:
– Standard Shipping ($12.95): Via DHL/FedEx, arrives in 10-15 business days with tracking and insurance
– Free Shipping: For orders over $50 via EMS, arrives in 15-25 business days with basic tracking
Do you ship worldwide?
We deliver globally except to certain Asian countries and remote regions due to customs restrictions. Our team will notify you promptly if we cannot ship to your location.
How can I track my order?
Tracking information will be emailed to you once your jewelry begins its journey from our workshop. For Standard Shipping, you’ll receive premium tracking; Free Shipping includes basic tracking.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with tags attached. Custom or engraved pieces cannot be returned.
How do I initiate a return?
Please contact our jewelry concierges at [email protected] to begin the return process. We’ll guide you through each step to ensure it’s as effortless as our delivery service.
When will I receive my refund?
Once we receive and inspect your return, refunds are processed within 5-7 business days. The timing depends on your payment provider.

Additional Assistance

How can I contact customer service?
Our jewelry concierges are delighted to assist you via email at [email protected] or through our contact form. We typically respond within 24 hours.
Where is Aurora Jewels Store located?
Our artisan workshop is located at 1695 Lee Avenue, Camden, US 08104, where each piece begins its journey before being carefully packaged for delivery to you.
Do you offer gift wrapping?
Every Aurora jewel arrives in our elegant signature packaging – satin-lined boxes that make each piece gift-ready. For special occasions, consider adding one of our handcrafted jewelry boxes to your order.

At Aurora Jewels Store, we believe the journey of your jewelry should be as beautiful as the piece itself. If you have any other questions, our team is always here to help.